Frequently Asked Questions

FAQ

Have questions? We’ve got answers. Browse our frequently asked questions to quickly find the information you need.
Can I hire furniture for longer than a week?

Yes – we can accommodate long-term hires spanning weeks, months or even years. Usually, long-term hire comes with lower weekly hiring fees too. Just check with our sales team for details.

Our pricing includes VAT unless otherwise clearly stated

Unfortunately we do not sell our furniture.

We have depots in London & Essex.

Leading Furniture Hire have worked with many registered charities. Whilst we can’t promise that we will be able to offer charities a discount every time, we will always do our best to help. Please speak to our sales team for more information.
We require a deposit to secure the stock and full payment is required 30 days before the delivery date.

We do not charge a holding deposit unless cleared stated.

Due to the very nature of our business, Our furniture is not brand new. Nonetheless, we have strict quality control processes to ensure that all furniture we hire out is of high quality and fully functional.

Our website contains dimensions for all our products. Simply go to the product, and you should find a ‘Measurements’ section. If you have any problems – just contact our sales team.

We do offer same day and next day delivery, subject to availability. Call our sales team as soon as possible if you have an urgent requirement.

Yes – our transport team works 7 days a week. Weekend deliveries/collections may incur additional fees and there are surcharges for deliveries outside of working hours.

We cover all areas in Essex, Kent and London. Please contact our sales team for other post codes.

Unfortunately you cannot collect direct from our warehouse.

As soon as possible. Ideally within our valid quotation period. Even if you still need to make some changes or don’t have the final items, it’s best to at least reserve your delivery slots. Some items on your quote could be just a couple of bookings away from being out of stock. We wouldn’t want to let you down if you confirm closer to your event.

To change anything on your order, please contact our sales team.

This covers you for minor damage of the items on hire (scratches, marks, etc.), protecting the hirer against charges from just normal wear and tear.

Delivery routes are not finalised until the day before delivery. You can contact our sales team the day before delivery for an ETA which is normally a 4-hour window

We can set up and dismantle items, but this is a bespoke service and not standard. Please inform us before placing the order and what is required and our sales team can assist you accordingly. info@leadingfurniturehire.co.uk

If everything went well during the hire (as per our T&C), your deposit will be refunded back to your account within 7–10 working days. For any assistance, you can contact our accounts team. accounts@leadingfurniturehire.co.uk

Yes, you can hire furniture for a single day. We understand that some events are one-day occasions and so we can deliver and collect furniture all in one day.

Delivery and collection costs start from ÂŁ24.99 each way will depend on the furniture pieces you are hiring, how long for, and your location, so check with our sales team for prices.

Do you have a minimum hire charge?

We have a wide variety of furniture in stock to cater for a range of events. Each type of furniture will have different volumes in stock. To check the availability of a piece you’re interested in, enquire with our sales team.

Buying the furniture for your event is perfectly fine, however, it can be expensive. Along with what can be a logistical nightmare When hiring our furniture, we can take care of the setting up along with collection of the furniture.

You can find the furniture you wish to order on our website and submit a hire list. Alternatively, our team are more than happy to pick up the phone and go through the order.

Yes, however, we can offer bespoke services

As a rental business we are happy to be contributing to our industry moving away from a single use mentality and towards one of long-term sustainability. We work with responsible suppliers, prioritise eco-friendly materials and consider our products environmental impact through their entire life cycle.

We don’t have a showroom, but you can get in touch with our sales team to book a tour of our working warehouse. We can also do a video call so you can see all the items at the comfort of your home or place or work.

We love design! Send us your ideas and floorplans and our team will suggest the furniture for your event.

Your items can be held once the job is confirmed. However, we can hold items on a quote only basis for 2 hours.

By phone, WhatsApp or email is fine. Once we receive the go-ahead from you, we send you an E-contract to sign to confirm the job and the deposit is paid. Once completed your items are reserved for you.

Yes, we can help for house parties, gathering, weddings, anniversaries, trade, event organisers and corporate customers.

If you would like to extend your existing hire agreements this can be extended at any time. Subject to availability. Just get in touch with us.

We accept payments by BACS, all major debit and credit cards.

If we have agreed to refund you for any reason, the agreed refund will be paid to you within 30 days.